500rr Privacy Policy — Protecting Your Personal Information
This policy explains how 500rr collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Last updated: 2026
1. Information We Collect
When you register and use the 500rr platform, we collect several categories of information to ensure the platform functions properly and provides you with a secure experience.
Account Information
During registration, you are required to provide your full name, date of birth, email address, phone number, and password. This information is used to verify your identity, manage your account, and enable secure access to the platform.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, screen resolution, and internet connection details. This information helps us optimise the user experience across various mobile devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary information relating to your chosen payment method, such as your bank account or e-wallet holder name. We do not directly store credit card numbers or sensitive financial details — transactions are processed through payment providers that use industry-standard encryption.
Usage Information
We record your activity on the platform, including games played, bets placed, session duration, and page navigation. This data is used to improve our services, detect unusual activity, and provide better customer support.
2. Purpose of Data Use & Cookies
How We Use Your Information
Information collected by 500rr is used for the following purposes:
- Verifying user identity and preventing fraud or unauthorized access.
- Processing deposits, withdrawals, and other financial transactions in MYR.
- Providing customer support and responding to your enquiries.
- Sending important notifications related to your account, security, or platform changes.
- Complying with legal requirements and regulations applicable in Malaysia.
- Analysing usage patterns to improve platform features and performance.
Cookies & Tracking
The 500rr platform uses cookies and similar tracking technologies to enhance site functionality and usability. Session cookies maintain your logged-in state as you navigate the platform. Preference cookies save your personal settings for a more convenient experience on future visits.
You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform. We do not use cookies to sell your information to third-party advertisers.
3. Data Storage, Security & Sharing
Storage & Security
All personal information collected by 500rr is stored on servers protected by industry-standard security protocols. This includes SSL encryption for all connections between your device and our servers, strict internal access controls, and continuous monitoring for security threats.
We retain your information for as long as necessary to provide our services, meet legal obligations, or resolve any outstanding disputes. When an account is closed, information will be kept for the minimum period required by compliance obligations before being deleted or anonymized.
Sharing with Third Parties
500rr does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in certain circumstances, information may be shared with:
- Payment service providers that assist in processing your MYR transactions, subject to strict confidentiality agreements.
- Authorities and regulatory bodies when required by Malaysian law or a valid court order.
- Technical service providers that help maintain and improve the platform, under binding confidentiality terms.
In all data-sharing situations, we ensure that any party receiving the information is bound by data protection obligations equivalent to our own standards.
4. User Rights Over Personal Data
As a 500rr platform user, you have several rights regarding the personal information we hold about you:
Right to Access
You have the right to request a copy of the personal information we hold about you. Submit your request through our customer support team, and we will endeavour to respond within a reasonable timeframe.
Right to Rectification
If you find that any information in your account is inaccurate or incomplete, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly through your account settings. Corrections to identity information will require an additional verification process.
Right to Deletion
You may request the closure of your account and deletion of your personal data. Please note that 500rr may be required to retain certain information to comply with legal obligations, regulatory requirements, or to resolve any transactions or disputes that remain outstanding at the time of the request.
How to Submit a Request
To submit any request relating to your personal data rights, contact the 500rr support team via the platform email: [email protected]. Please include sufficient account details so we can verify your identity before processing the request.
5. Policy Changes & Contact Information
Privacy Policy Updates
500rr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any changes will be published on this page with the latest update date.
We encourage you to review this page periodically. Continued use of the 500rr platform following any changes to this policy will be considered your acceptance of the updated version. If the changes made are significant, we may notify you via email or in-platform notification.
Privacy Policy for Underage Users
The 500rr platform does not provide services to individuals under the age of 18. We do not knowingly collect personal information from minors. Should we discover that information has been collected from someone under 18, it will be deleted immediately and the account in question will be closed.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please reach out to our team. We are committed to taking every enquiry seriously and providing a timely, accurate response.
Email: [email protected]
You may also refer to the FAQ our FAQ for answers to common questions about privacy and account security.